Time Analysis in Emergency Medical Service Reporting Unit

Aim. The aim of this paper was to determine whether there are any differences in the time mobilisation and response emergency medical service (EMS) team with respect location call. Methods. data for collected analysed detail using program “e-hitna” (“e-emergency”). sample consists all calls received period between 1 January 31 December 2019 Medical Reporting Unit Department Emergency Medicine Zagreb County (DEMZC; Zavod za hitnu medicinu zagrebačke županije). This presents number, category, place intervention, team, services designated as priority (A). Results. A total 47,060 were recorded system. We found that out number received, 49% (23,235) related interventions. In 38% (8,841) calls, dispatcher opted According emergency, 53% (4,691) (A) cases take apartment, while 46% (4,071) occur a public place. average an EMS apartments is 1.87 ± 1.27, places it 1.92 0.78 min. (Mann Whitney U test, p<0.001). 11.02 4.27, 6.57 3.78 on much shorter emergencies p<0,001). Conclusion. showed effectively aligns their working processes well resources needs population regarding care. Creativity, imagination, constant analysis determinants work dispatcher.